Cancellation Within 14 Days of Initial Deposit Payment:
Full refund is available for all products (except for custom orders or parts) if the customer changes their mind within the first 14 days of the initial deposit payment, excluding any credit card or bank fees.
Cancellation After 14 Days:
Refund will be processed after the product is sold to another customer. This is because the bunkie has entered production, and materials have been purchased. Custom orders can not be refunded. If delivery has taken place, we cannot offer a refund or return.
Expedited Refund Option:
Customers have the option to expedite the refund process. However, a 15% cancellation fee will be applied, along with any credit card or bank fees.