If you need to cancel your bunkie order within 10 days, full refund. If you need to cancel your bunkie order 11 days or more after order, full refund but only after we sell your bunkie order to someone else.
Our pledge is to make all of our communications with you respectful and helpful. We will expect the same in return.
IN SEASON (January to August) – If for any reason you change your mind about your Bunkie Life purchase within 14 days of your initial deposit payment, we are happy to refund the payment in full, less any credit card or bank fees.
OFF SEASON (September to December) – If your order is placed with the intention to deliver within the same calendar year, Bunkie Life’s refund policy is 7 days from the initial payment of your deposit (less any credit card or bank fees).
If outside of the 7-14 days since your initial deposit payment (no matter the season), Bunkie Life must sell through the product(s) you’ve purchased before your refund will be processed (less the credit card or bank fees). This is because all materials to make your product have been purchased during this time, and it is very likely already in production. “Sell Through” Definition: This means Bunkie Life has to have received the deposit from a new client for your product. If you would like to expedite the refund process, we can refund your paid amount, less a 15% cancellation fee (plus any credit card or bank fees).
Ontario: If cancelling your order less than 7 days prior to delivery, Bunkie Life reserves the right to deduct the shipping cost from your refund once the unit is sold through.
Other Provinces or States: Full payment is due before your order is shipped from the Bunkie Life Factory in Ontario. Once payment is received and your bunkie delivery has been booked, we cannot offer a refund.
If delivery has taken place, we cannot offer a refund or return.
Custom-made bunkies are non-refundable. Discontinued bunkies will require a 15% cancellation fee due to the nature of the product. If expediting the refund process, this would compound to 30%.
Sauna orders are non-refundable once the order has been placed with the 3rd party manufacturer (this typically occurs within 1-2 days of receiving the deposit).
We reserve the right to cancel your order at any time and provide a full refund.